Terms & Conditions of Business

1ABOUT THESE TERMS

These Terms and Conditions apply to services supplied by Brakes and Tyres on Your Drive Ltd ("we", "us", "our") to customers ("you", "your").

They apply to work carried out:

• at our garage/workshop;
• at your home or business premises;
• at the roadside;
• at a breakdown location;
• at a car park or other agreed location;
• from our mobile workshop; and
• at any other location agreed between us.

By instructing us to carry out work, you agree to these Terms and Conditions.

Where you are a consumer, nothing in these Terms and Conditions is intended to remove or restrict any legal rights you have under UK consumer law.

2OUR SERVICES

We provide vehicle repair, maintenance, inspection, tyre and mobile workshop services.

Services may include:

• servicing;
• vehicle diagnostics;
• mechanical repairs;
• brakes;
• suspension;
• steering;
• exhaust systems;
• batteries;
• tyres;
• wheel balancing;
• puncture repairs where appropriate;
• tyre replacement;
• mobile roadside assistance;
• vehicle inspections;
• electrical repairs;
• and other vehicle-related services agreed with you.

We will only undertake work that we consider to be within our competence, equipment capability and safe working practices.

We reserve the right to refuse work where we consider the vehicle, location, customer request or circumstances to present an unacceptable safety risk.

3ESTIMATES AND QUOTATIONS

Where possible, we will provide an estimate or quotation before work begins.

Estimate

An estimate is an indication of the likely cost and is not necessarily a fixed price.

The final price may change if additional faults, parts or labour are identified.

We will seek your approval before carrying out significant additional work where reasonably practicable.

Fixed quotation

Where we provide a fixed quotation, the quotation will identify the work included.

A quotation may not include:

• additional faults;
• additional parts;
• specialist procedures;
• diagnostic work not specifically included;
• recovery;
• storage;
• additional labour caused by seized, damaged or modified components;
• or work requested after the quotation was provided.

Any significant change to the agreed work will be discussed with you where reasonably practicable.

4DIAGNOSTIC WORK

Vehicle diagnosis may identify a fault without identifying every underlying cause.

A diagnostic scan or inspection does not necessarily mean that a particular component is defective or that replacing that component will resolve every issue.

Where further investigation is required, we may recommend additional diagnostic work.

Diagnostic charges may apply even where the vehicle is subsequently not repaired by us.

5CUSTOMER AUTHORISATION

We will normally obtain your approval before carrying out chargeable work.

Approval may be given:

• in writing;
• electronically;
• by email;
• by text message;
• by telephone;
• through our booking/job-management system; or
• verbally where appropriate.

You authorise us to carry out the agreed work once approval has been given.

Where urgent action is required to make a vehicle safe, we may recommend immediate work or recovery.

6ADDITIONAL WORK

During inspection or repair, we may identify additional faults.

Where additional work is required, we will normally:

1. explain the issue;
2. provide an additional cost where reasonably practicable; and
3. obtain your approval before proceeding.

If we cannot contact you, we may stop work and secure the vehicle until instructions are received.

7EMERGENCY AND ROADSIDE WORK

Mobile and roadside work can be affected by:

• traffic;
• weather;
• access;
• location;
• vehicle condition;
• customer safety;
• availability of parts;
• breakdown conditions; and
• other circumstances outside our control.

We reserve the right to refuse or stop roadside work where the location is unsafe.

For example, we may refuse to work:

• in a live traffic lane;
• on an unsafe motorway/dual-carriageway location;
• where the vehicle cannot be safely positioned;
• where the ground is unsuitable for lifting;
• where weather conditions create an unacceptable risk;
• where the customer or another person presents a safety risk; or
• where the required equipment is unavailable.

Where possible, we may recommend recovery to a safer location.

8MOBILE WORKSHOP CALL-OUTS

Mobile call-out charges may apply.

The applicable charge may include:

• attendance;
• travel;
• mileage;
• diagnostic time;
• labour;
• parts;
• recovery;
• waiting time; and
• other agreed charges.

The applicable call-out charge will be explained before attendance where reasonably practicable.

If a fitter attends but cannot safely carry out the work, the applicable attendance/call-out charge may still be payable.

9WAITING TIME

Where our technician is required to wait because:

• the customer is unavailable;
• access is unavailable;
• the vehicle is inaccessible;
• keys are unavailable;
• the customer has provided an incorrect location;
• another vehicle is blocking access; or
• other circumstances outside our control prevent the work,

we may charge a reasonable waiting or additional attendance fee.

Any applicable charges will be communicated where reasonably practicable.

10VEHICLE ACCESS

You must ensure that:

• we have safe access to the vehicle;
• the vehicle is accessible at the agreed time;
• the vehicle is in a location where the work can safely be undertaken;
• keys are available where required;
• security systems or wheel locks are made available where necessary; and
• you provide accurate information about the vehicle and its condition.

We are not responsible for delays caused by inaccurate information supplied by you.

11ROADWORTHINESS AND SAFETY

We may identify safety defects during inspection or repair.

If we consider a vehicle unsafe to drive, we will advise you.

We may refuse to release or road-test a vehicle where doing so would create an unacceptable safety risk or would be unlawful.

Where appropriate, we may recommend recovery rather than driving the vehicle.

The customer remains responsible for ensuring that a vehicle is legally and safely operated after collection or completion of work.

12PARTS

Parts may be:

• supplied by us;
• supplied by an authorised distributor;
• supplied by a manufacturer;
• or supplied by you.

Unless otherwise agreed, parts supplied by us will be suitable for the agreed application based on the information reasonably available to us.

Where a particular brand or specification is important to you, this must be agreed before work begins.

13CUSTOMER-SUPPLIED PARTS

We may agree to fit parts supplied by you.

However, customer-supplied parts are fitted at your risk.

We may refuse to fit a part where we consider it:

• incorrect;
• unsuitable;
• damaged;
• unsafe;
• counterfeit;
• incompatible;
• of unknown origin;
• or otherwise inappropriate.

Where we fit a customer-supplied part, we cannot be responsible for defects in the part itself.

Our labour charges remain payable where we have carried out the agreed work, even if the customer-supplied part subsequently proves defective.

14PARTS WARRANTIES

Where parts are supplied by us, they may be covered by the manufacturer's or supplier's warranty.

The extent and duration of any parts warranty will depend upon the relevant manufacturer or supplier terms.

Where a genuine warranty issue arises, we will assist with the warranty process where reasonably practicable.

A warranty does not necessarily cover:

• accidental damage;
• misuse;
• neglect;
• racing or competition use;
• modification;
• normal wear and tear;
• incorrect operation;
• damage caused by another defective component;
• or damage caused after the vehicle leaves our control.

15TYRES

Tyres will be supplied and fitted according to the agreed specification.

Where appropriate, we may advise you about:

• tyre size;
• load rating;
• speed rating;
• condition;
• tread;
• age;
• pressure;
• wheel condition;
• and suitability.

We will not knowingly fit a tyre or wheel that we consider unsafe or unsuitable.

The customer must inform us of any relevant vehicle modifications, unusual loads, specialist use or manufacturer requirements.

16TYRE PRESSURES

Tyre pressures will normally be set according to available manufacturer information or the agreed specification.

The customer remains responsible for checking tyre pressures periodically after the vehicle leaves our care.

17WHEEL NUTS AND TORQUE

Where wheels are removed and refitted, we will use appropriate procedures and equipment to tighten wheel fasteners.

Where appropriate, we will torque wheel fasteners to the manufacturer's specification.

Customers should follow any wheel re-torque/check instructions provided by us.

18BRAKES, STEERING AND SAFETY-CRITICAL COMPONENTS

Where we identify defects affecting brakes, steering, suspension, tyres or other safety-critical systems, we will inform you where reasonably practicable.

We may recommend that the vehicle is not driven until the issue has been rectified.

We reserve the right to decline work where we consider the proposed repair unsafe or outside our competence.

19VEHICLE CONDITION

You acknowledge that vehicles brought to us may have existing defects, corrosion, damage or deterioration.

We will take reasonable care while carrying out agreed work.

However, additional problems may become apparent during repair, particularly where vehicles have:

• significant corrosion;
• seized components;
• damaged fixings;
• previous poor repairs;
• accident damage;
• modified components;
• or significant age-related deterioration.

Where this results in additional work, we will discuss the situation with you where reasonably practicable.

20SEIZED OR DAMAGED COMPONENTS

Additional labour may be required where components are:

• seized;
• corroded;
• damaged;
• inaccessible;
• incorrectly fitted;
• modified;
• or otherwise difficult to remove.

Where reasonably practicable, we will notify you before incurring significant additional costs.

21VEHICLE STORAGE

Vehicles left at our premises remain at the customer's risk except to the extent that loss or damage is caused by our negligence or other liability that cannot lawfully be excluded.

The customer must collect the vehicle when notified that work is complete.

Where a vehicle remains at our premises beyond an agreed collection period, storage charges may apply.

Storage charge: £50.00 per day plus VAT.

We will notify you before applying storage charges where reasonably practicable.

22UNCOLLECTED VEHICLES

If a vehicle is not collected after reasonable notice, we may take appropriate legal steps to recover outstanding sums and/or deal with the vehicle in accordance with applicable law.

We will not sell, dispose of or otherwise deal with a customer's vehicle except where legally entitled to do so.

23PERSONAL BELONGINGS

Customers should remove valuables and personal belongings from vehicles before leaving them with us.

We are not responsible for loss of personal belongings unless caused by our negligence or another liability that cannot legally be excluded.

24VEHICLE SECURITY

Customers must provide any necessary:

• keys;
• locking wheel nut keys;
• alarm information;
• security codes;
• immobiliser information; and
• other access equipment.

We will take reasonable care of keys while they are in our possession.

25ROAD TESTING

Where road testing is reasonably necessary to diagnose or verify a repair, you authorise us to carry out a reasonable road test.

Road tests will be carried out by an appropriately authorised and competent driver.

Where a vehicle is unsafe or unsuitable to drive, we may decline to road-test it.

26VEHICLE MODIFICATIONS

You must tell us about modifications that may affect the work, including:

• lowered suspension;
• modified wheels;
• performance modifications;
• remapped engines;
• specialist braking systems;
• aftermarket electrical systems;
• non-standard bodywork;
• or other modifications.

We may refuse work where modifications make the work unsafe or outside our competence.

27PAYMENT

Unless otherwise agreed, payment is due on completion of the work and before the vehicle is released.

Payment methods accepted:

• cash;
• debit/credit card;
• bank transfer;

For business customers with an agreed credit account, payment is due within 30 days of invoice.

28DEPOSITS

We may require a deposit before ordering parts or commencing certain work.

The deposit may be applied against the final invoice.

Where a customer cancels an order after parts have been specially ordered, the company may recover reasonable costs incurred, subject to applicable consumer law.

29FAILURE TO PAY

If payment is not made when due, we may:

• suspend further work;
• refuse further bookings;
• charge applicable interest or recovery costs where legally permitted;
• require payment before further work;
• and take appropriate steps to recover outstanding amounts.

Nothing in this clause affects statutory consumer rights.

30VAT

Unless expressly stated otherwise, all prices are including VAT.

VAT will be charged at the applicable rate where required.

31CANCELLATIONS AND MISSED APPOINTMENTS

If you need to cancel or rearrange an appointment, please provide reasonable notice.

We reserve the right to charge a reasonable cancellation or missed-appointment fee where:

• a mobile technician has already been dispatched;
• parts have been specially ordered;
• significant workshop time has been reserved;
• or you fail to attend without reasonable notice.

Any cancellation charges will be subject to applicable consumer rights.

32CONSUMER CANCELLATION RIGHTS

Where you are a consumer and a contract is entered into at a distance or away from our business premises, you may have statutory cancellation rights under applicable UK consumer legislation.

However, exceptions may apply, including where:

• you have requested that services begin during the cancellation period;
• the service has been fully performed with your required consent;
• or the service relates to an urgent repair requested by you.

We will provide any legally required cancellation information and notices where applicable.

33WORK COMMENCING BEFORE THE CANCELLATION PERIOD EXPIRES

If you request that we begin work before any applicable statutory cancellation period expires, you acknowledge that:

• you have specifically requested the work to begin; and
• you may have to pay for services supplied up to the point of cancellation where permitted by law.

Where the service is fully completed during the applicable cancellation period following your express request and required confirmation, statutory cancellation rights may no longer apply.

34WARRANTIES ON OUR WORK

We will carry out work with reasonable care and skill as required by applicable law.

Where we provide an additional commercial warranty on labour or repairs, its terms will be stated separately.

Any commercial warranty provided by us does not remove or reduce your statutory rights.

35WARRANTY EXCLUSIONS

A commercial warranty may not cover failures caused by:

• normal wear and tear;
• misuse;
• neglect;
• accident;
• modifications;
• racing or competition use;
• continued use after a warning or known defect;
• failure of another component;
• customer-supplied defective parts;
• contamination;
• incorrect servicing by another party;
• or circumstances outside our reasonable control.

Any warranty exclusion will be applied subject to your statutory rights.

36RETURN VISITS AND WARRANTY INVESTIGATIONS

If you believe a repair has failed, you must contact us as soon as reasonably practicable.

Where possible, we should be given the opportunity to inspect the vehicle and investigate the alleged fault before another garage carries out corrective work.

If another garage carries out repairs without giving us a reasonable opportunity to inspect the vehicle, this may affect our ability to establish whether the original repair was defective.

This does not affect your statutory rights.

37LIABILITY

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• or any other liability that cannot legally be excluded or limited.

Where permitted by law, we are not responsible for loss caused by circumstances outside our reasonable control.

38LOSS OF USE AND INDIRECT LOSS

Where legally permitted, we are not responsible for indirect or consequential losses arising from a vehicle being unavailable.

For business customers, this may include loss of:

• profit;
• business;
• revenue;
• contracts;
• or anticipated savings.

This clause does not apply where such liability cannot lawfully be excluded or limited.

39BUSINESS CUSTOMERS

Where the customer is acting in the course of business, different statutory rights and contractual provisions may apply.

Business customers may be subject to agreed:

• credit limits;
• payment terms;
• liability provisions;
• quotation conditions;
• warranty conditions;
• and dispute procedures.

Any specific written agreement with a business customer will take precedence over these general terms to the extent of any conflict.

40DATA PROTECTION

We will process personal information in accordance with applicable UK data protection legislation.

Customer information may be used for:

• booking and appointment management;
• carrying out work;
• invoicing;
• payment processing;
• warranty administration;
• contacting customers about their vehicle;
• legal and regulatory requirements;
• and other legitimate business purposes.

Further information should be provided in the company's Privacy Notice.

41CUSTOMER PHOTOGRAPHS AND VEHICLE INFORMATION

We may take photographs of vehicles, components or defects for:

• diagnostic purposes;
• repair records;
• warranty evidence;
• insurance purposes;
• dispute resolution;
• or internal quality control.

Photographs will be handled in accordance with applicable data protection requirements.

We will not use identifiable customer information for marketing without an appropriate lawful basis/consent where required.

42CUSTOMER COMPLAINTS

If you are dissatisfied with our service, please contact us as soon as possible.

Complaints contact

Bridget Dudleston-Smyth

Telephone

03330 439 787

Email

[email protected]

We will investigate complaints fairly and aim to resolve them promptly.

Where a repair dispute arises, we may request the opportunity to inspect the vehicle before any further repair work is undertaken.

43PARTS REMOVED FROM VEHICLES

Unless otherwise agreed, removed parts remain our responsibility for disposal/recycling.

If you wish to retain removed parts, you must request this before the work is completed.

Some parts may need to be retained for warranty, core-return or legal reasons.

44VEHICLE RECOVERY

Where a vehicle is unsafe to drive, recovery may be recommended.

Recovery charges may apply unless expressly included in the quotation.

We may arrange recovery through a third-party provider on your behalf.

Unless otherwise agreed, the recovery provider's own terms may apply to the recovery service.

45MOBILE WORKSHOP SAFETY

Our technicians have the right to refuse or stop mobile work where the location is unsafe.

This includes circumstances involving:

• live traffic;
• unsafe roadside locations;
• inadequate space;
• unstable ground;
• dangerous weather;
• aggressive or threatening behaviour;
• animals;
• unsafe vehicle condition;
• insufficient lighting;
• lack of suitable equipment;
• or any other significant safety concern.

No customer is entitled to require our technician to work in unsafe conditions.

46CUSTOMER RESPONSIBILITY FOR ACCURATE INFORMATION

You must provide accurate information about:

• vehicle registration;
• vehicle make/model;
• tyre size;
• location;
• vehicle condition;
• modifications;
• previous repairs;
• known faults;
• and any circumstances relevant to the requested work.

We are not responsible for delays or additional costs caused by materially inaccurate information supplied by you.

47EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delay caused by circumstances beyond our reasonable control, including:

• severe weather;
• road closures;
• traffic;
• accidents;
• supplier delays;
• parts shortages;
• breakdown of equipment;
• industrial action;
• emergency situations;
• government restrictions;
• or other circumstances outside our reasonable control.

We will take reasonable steps to minimise the effect of such circumstances.

48INTELLECTUAL PROPERTY

Any diagnostic reports, photographs, documents, written procedures or other materials created by us remain our property unless otherwise agreed.

Customers may use documents supplied to them for their own vehicle records but may not reproduce proprietary business materials for commercial purposes without permission.

49SUBCONTRACTORS

We may use suitably competent subcontractors or specialist providers where reasonably necessary to provide services.

We remain responsible for services supplied by us to the extent required by law.

50VEHICLE STORAGE AND LIENS

Where permitted by law, we may retain possession of a vehicle or other property until sums properly due to us have been paid.

Any such right will be exercised in accordance with applicable law.

Nothing in these Terms creates a right that we do not otherwise have.

51LEGAL RIGHTS OF CONSUMERS

If you are a consumer, these Terms and Conditions do not affect your statutory rights.

In particular, services supplied to consumers must comply with applicable UK consumer protection law, including requirements relating to reasonable care and skill, reasonable price where applicable, and reasonable time where applicable.

Nothing in these Terms is intended to exclude rights that cannot legally be excluded.

52BUSINESS CUSTOMERS – PAYMENT AND INTEREST

For customers acting in the course of business, where agreed credit terms apply, overdue invoices may be subject to statutory or contractual interest and recovery costs where permitted by law.

The company may suspend further credit or services where an account becomes overdue.

53DISPUTE RESOLUTION

We encourage customers to raise any dispute with us first so that we can attempt to resolve it.

Where appropriate, we may consider independent mediation or an appropriate alternative dispute resolution process.

Nothing in this clause prevents a consumer from exercising any statutory rights or pursuing a claim through the appropriate legal process.

54GOVERNING LAW

These Terms and Conditions are governed by the law applicable in England and Wales, unless another jurisdiction is legally applicable to the contract.

The courts of England and Wales will have jurisdiction subject to any mandatory consumer rights concerning jurisdiction.

55CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time.

The version applicable to your work will normally be the version in force when the contract is entered into.

Any significant change to agreed contractual terms will be communicated as appropriate.

56SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

57ENTIRE AGREEMENT

These Terms, together with any quotation, written estimate, job sheet or other specific agreement provided to you, form the agreement between us concerning the relevant work.

Where there is a conflict, the specific written agreement or quotation will take precedence over these general Terms to the extent of the conflict.

58CUSTOMER ACCEPTANCE

By authorising us to commence work, you confirm that:

• you have had an opportunity to read these Terms and Conditions;
• you understand that additional faults may be identified;
• you agree to pay for authorised work;
• you will provide accurate vehicle and contact information;
• and you agree to comply with reasonable safety instructions given by our staff.

59CONTACT DETAILS

Brakes and Tyres on Your Drive Ltd

Address

Units 22 & 23, Arkwright Court, Astmoor Ind Estate, Runcorn WA7 1NX

Telephone

03330 439 787

Email

[email protected]

Website

www.brakesandtyresonyourdrive.co.uk

Company registration number

15844960

VAT number

471709087

Complaints contact

Bridget Dudleston-Smyth, 03330 439 787

60DOCUMENT CONTROL

Document

Garage & Mobile Workshop Terms and Conditions

Version

1.0

Effective date

22 June 2026

Review date

22 June 2027

Approved by

Michael Smyth, Director